FAQ

Whenever we have a sale, we send out an email to everyone who left e-mail with us, so be sure to leave your e-mail at the bottom of our site if you have not already done so to receive notifications about our sales. Further, all sales will be notated on our website as well as on social media. Most sales we offer will not require a coupon code and will be automatically given when you add the particular sale item or items to your cart. If a given sale requires a discount code, you will be provided with the correct discount code and it will be listed on our site. Some sales may require a specific order subtotal or a specific item be added. In such a case, the details of the sale will be indicated on our site. The best place to check for our current sales is on our Discount page.followed by ‘Create An Account’ and fill in your personal particulars.

We accept PayPal, VISA, MasterCard, JCB.

Absolutely!!! Our Secure Software (SSL)is the industry standard and among the best software available today for secure commerce transactions. It encrypts your credit card number so that it cannot be read as the information travels over the Internet.

No. Once an order has been placed we are unable to make any changes to the order or the shipping address.

◎Processing time: Order verification, quality check and packaging. All orders are sent to the manufacturers for dispatch within 24 - 48 hours after the order is placed.

◎Shipping time: This refers to the time it takes for items to be shipped from our warehouse to the destination. which usually take between 2 and 7 business days to arrive at their destination but can take longer from time to time.

To view the shipping cost for a particular order, simply log into your account, add the items you wish to purchase to your cart and then click the green "Checkout" button.

The checkout screen will show all the available shipping options along with their costs on the left-hand side of the screen.

Currently, we do NOT offer shipping outside of the United States. If you live internationally, we recommend contacting a freight forwarder within the U.S. to determine the cost and viability of having your order shipped to the freight company and then forwarded to you.

Once you have alerted us you wish to make a return through an email contact. We will email you a link to start the easy return process.

At HANDINI we strive to fulfill orders as quickly as possible with 100% accuracy, but we are only human and occasionally make mistakes. (Of the thousands of orders we process each month we typically maintain a 99.8% accuracy rate.) If we have sent you the wrong product or you are missing a product or products from your order, please remove all items from the packaging, spread them out so all items are visible, include the packing slip that arrived in the box (particularly the bottom portion of the packing slip which contains the initials of the individuals who picked and packed your order) and take a picture. Send us the picture in an email along with details of what exactly is missing or incorrect. Once we are notified of the issue, we will work with you to resolve it as quickly as possible. Please see the Shipping policy section for complete details.

A package is not lost if it's tracking information still states“In Transit". This applies to guaranteed shipping methods and non-guaranteed methods alike. If the tracking shows“In Transit", please consult the Shipping Policy section of our Shipping Policy for further details. If the tracking information states something other than“In Transit", it is still possible your order is on the way to you and not lost. Please contact us so we may investigate the situation and determine if the package is lost. If your package has stated “In Transit" with NO movement for more than seven business days and you have already signed up for "Text & Email Updates" as noted in the Shipping Policy section of our Shipping Policy, we will consider the package lost and treat it accordingly.

If a package is lost, we will reship your order or provide you with a refund of the items only as mutually agreed upon by you and us. We will then file a claim with the carrier to recoup the lost funds. Please do not attempt to file a claim with the carrier as it may jeopardize our ability to do so and thus remove our ability to ship you a replacement order or provide you with a refund. If your order is lost, you may be contacted by the carrier about said order. If so, and the carrier asks you if you received your order, please understand they are inquiring about your original order and not the replacement order. Please tell them“no", that you did not receive your order because if you tell them "yes" in reference to receiving the replacement we sent, they will assume you mean the original and thus deny our claim.